Email Customer Support
Reach our support team directly via email for any pass or account inquiry.
Phone & WhatsApp Support
Contact our customer care team for fast assistance with your stamps or rewards.
Card Lookup & Google Wallet Sync
Look up your loyalty card by phone number or card ID to check stamps and add it to Google Wallet.
Google Wallet & Loyalty Pass FAQ
Quick answers on using your digital loyalty card and managing your Google Wallet pass.
1. How do I add my loyalty card to Google Wallet?
Open your digital loyalty card link or sign in via the Customer Card Portal, then tap the "Add to Google Wallet" button. Your pass will be saved directly to the Google Wallet app on your phone.
2. How do stamps and rewards update on my Google Wallet pass?
Whenever a barista or cashier scans your pass QR code to add a stamp or redeem a reward, our system automatically pushes the updated stamp balance and visual stamp strip to your Google Wallet card.
3. What if my new stamp does not appear right away?
Ensure your phone has an active internet connection, or open your web card page and tap "Add to Google Wallet" to force an instant refresh. You can also contact our support team using the form on this page.
4. How can I remove my pass or restore it on a new phone?
You can remove the pass anytime inside the Google Wallet app via the top-right menu ("Remove"). To restore it on a new device, visit the Customer Card Portal or sign in with your Google Wallet account.
Contact Customer Support
Fill out the form below and our support team will respond promptly.
Privacy Policy & Digital Wallet Pass Terms of Use
Loyalatte System is committed to protecting customer and merchant privacy. We only collect and process the minimum information required to issue and operate your digital loyalty card (such as your name, phone number or card identifier, stamp balance, and reward history). We never sell or rent your personal data to third parties.
When you choose to save your loyalty pass to Google Wallet, your card number, display name, stamp progress, and reward balance are securely transmitted to Google Wallet solely to display and update your pass on your device. You may remove your pass from Google Wallet or request data deletion at any time by contacting our support team at [email protected].
